2017-08-30

Terms and Conditions

1. FUN FLIGHTS & PRO FLIGHTS
2. TEAM BUILDINGS & OTHER EVENTS


1. FUN FLIGHTS & PRO FLIGHTS

DEFINITIONS

  • BFSIM is the short name of Brussels Flight Simulators.
  • All prices are in EURO currency, even if the “€” symbol does not appear for whatever the reason.
  • Flight simulator session(s) will be referred to as “session(s)” or “flight session(s)”.
  • A “Fun Flight” (session) means a flight simulator session for non-professional people.
  • A “Pro Flight” (session) means a flight simulator session for pilots or student pilots.
  • Vouchers, boarding pass, gift pass or any other third-party coupons will all be referred to as “vouchers”.

USAGE, PAYMENTS, REFUNDS, CANCELLATIONS, ETC.

  • You can change the day or time of any booking up to 48 hours prior to your booked time.
  • No cancellation or change will be permitted within 48 hours of the booked time for your session. In this situation, there will be no refund.
  • If you own a voucher and decide to postpone your session, be aware that your voucher probably has an expiry date that can not be exceeded.
  • If you do not show up for a session and you have not changed the booking at least 48 hours prior to it, you will not be refunded; if you used a voucher it will be cancelled without refund.
  • Refund requests made within 14 days of purchase will incur a admin cost of 10% of the purchase price. After the elapse of 14 days from the purchase date, no refunds will be granted for ‘Change of Mind’.
  • Vouchers refunds are only available to the purchaser for valid vouchers, and only if the voucher was bought directly at Brussels Flight Simulators (website or office).
  • Vouchers are only valid for the session package described on their official presentation page ; however, the session experience can be upgraded by payment of the difference between the current charge for the upgraded sessions and the value of the voucher.
  • Vouchers must be redeemed within their validity time period or they will be voided.
  • Vouchers do not show a price for which they are valid and cannot be redeemed for cash.
  • Our recommended minimum age is 10, although 12 is better. Children less than 1m40 will not have a comfortable outside view when seated on pilots’ seats.
  • For children under 13 parental supervision is required. There is no maximum age.
  • You will be refused entry to the Flight Simulators if, in our reasonable opinion, you appear to be under the influence of alcohol or drugs [or physically incapable of using a Flight Simulator]. In this situation, your session will be cancelled without refund.
  • If the duration of your session is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction you experience in the Flight Simulator, you will not be entitled to any compensation or a refund.
  • If the Flight Simulator encounters technical problems which reduce the quality or duration of your session, you will receive appropriate compensation as agreed between us. This compensation may be an extension of the flight time or a rescheduling of your session. All compensations will be in accordance with any applicable local law.
  • Where a video recording of a flight has been pre-purchased or requested, on the day and for any technical reason BFSIM is not able to provide the appropriate recording, you will only be entitled to a refund to the value of the video recording. No additional compensation will be given.
  • As a condition of your purchase (or usage of a voucher) and your agreement to use the BFSIM Flight Simulators, you agree to release and indemnify BFSIM and all of its employees, agents and contractors from and against all actions, claims, demands, losses, damages, costs and expenses of whatever nature which any of them may suffer, incur or become liable to as a result of your use of the Flight Simulator.
  • You appreciate that a Flight Simulator can sometimes have side effects which vary with each individual. It is your sole responsibility to determine whether you are physically capable of using the Flight Simulator.
  • The BFSIM Flight Simulators replicate flight decks of aircrafts and require a degree of physical mobility for entering and exiting that may not be suitable for some people. In addition, the visual system used is a LCD data projected visual running at 60 Hz. Please check with us prior to your Flight Session if you have any concerns about any physical restrictions that may affect your experience.
  • BFSIM Flight Simulators have a high level of reliability with accurate behaviour of the systems, flight model, etc. They are good procedure trainer, navigation trainer, pilots’ assessments preparation tools, etc. Anyway, they are not certified by EASA or any aviation authority. Compliance with airline training standards and government regulation is the responsibility of the user.

2. TEAM BUILDINGS & OTHER EVENTS

DEFINITIONS

  • BFSIM is the short name of Brussels Flight Simulators.
  • All prices are in EURO currency, even if the “€” symbol doesn’t appear for whatever the reason.
  • While B2C and private events will most of time include it, B2B prices and conditions never include VAT (21%). Please check carefully what is stated on e-mails, offers, quotations or website.
  • Team Buildings, Product Launch Events and any other Private or Company Events will all be referred to as “event(s)”.

PAYMENTS, REFUNDS, CHANGES, CANCELLATIONS & OTHER CONDITIONS

  • Any event requires a down payment / deposit of 50% as a confirmation.
  • The final balance of 50% has to be paid at least 7 days before the event.
  • In case of cancellation by the customer more than 21 days before the event, a refund can be requested but will incur a admin cost of 10% of the total price.
  • In case of cancellation by the customer between 7 days and 21 days before the event, the initial deposit of 50% will not be refunded.
  • In case of cancellation by the customer between 3 days and 7 days before the event, 75% of the total price is due.
  • In case of cancellation by the customer less than 3 days before the event, 100% of the total price is due.
  • The day and/or time of your event may be changed up to 7 days before.
  • No major change of day and/or time will be permitted within 7 days before your event.
  • It is forbidden to eat or drink in the Flight Simulators.
  • You will be refused entry to the Flight Simulators if, in our reasonable opinion, you appear to be under the influence of alcohol or drugs, or physically incapable of using a Flight Simulator. In this situation, there will be no refund.
  • If the duration of your event is reduced as a result of any of your actions, including but not limited to, your late arrival, you will not be entitled to any compensation or refund.
  • If the Flight Simulator encounters technical problems which reduce the quality or duration of your session, you will receive appropriate compensation as agreed between us. This compensation may be an extension of the flight time or a rescheduling of your event. All compensation will be in accordance with any applicable local law.
  • As a condition of your event and your agreement to use the BFSIM installations, you agree to release and indemnify BFSIM and all of its employees, agents and contractors from and against all actions, claims, demands, losses, damages, costs and expenses of whatever nature which any of them may suffer, incur or become liable to as a result of your use of BFSIM installations.
  • You appreciate that a Flight Simulator can sometimes have side effects which vary with each individual. It is your sole responsibility to determine whether all participants are physically capable of using the Flight Simulator.
  • The BFSIM Flight Simulators replicate flight decks of aircrafts and require a degree of physical mobility for entering and exiting that may not be suitable for some people. In addition, the visual system used is a LCD data projected visual running at 60 Hz. Please check with us prior to your event if you or any participant have any concerns about any physical restrictions that may affect the experience.
  • BFSIM Flight Simulators have a high level of reliability with accurate behaviour of the systems, flight model, etc. They are good procedure trainer, navigation trainer, pilots’ assessments preparation tools, etc. Anyway, they are not certified by EASA or any aviation authority. Compliance with airline training standards and government regulation is the responsibility of the user.